Privacy Policy

Welcome to Rizzio. We respect your privacy and are committed to protecting your personal information in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Gambling Act 2005. This Privacy Policy explains how we collect, use, process, and share your personal data when you access or use our website at playrizzio.uk and our related services. By using our platform, you consent to the practices described below. If you do not agree with any part of this policy, please do not use our services.

1. Data Controller

The data controller responsible for your personal information is Rizzio Limited, registered and operating under the laws of the United Kingdom. If you have any questions or concerns about your data or this Privacy Policy, please contact our Data Protection Officer at [email protected].

2. Information We Collect

We collect and process the following types of personal data:

  • Full name
  • Email address
  • Telephone number
  • Postal address
  • Date of birth and gender
  • IP address and geolocation data
  • Device information, browser type and version
  • Account registration details and preferences
  • Transaction history including deposits and withdrawals
  • Communication records including chats, emails, and support tickets
  • Identity verification documents (e.g., passport, driver’s licence) for Know Your Customer (KYC) and Anti-Money Laundering (AML) checks
  • Special category data you voluntarily provide (such as health information relevant to self-exclusion or responsible gambling)
  • Data from third-party sources for fraud prevention, credit checks, and responsible gambling assessments

3. How We Use Your Information

Your personal data is used to:

  • Create, maintain, and secure your account
  • Verify your identity and age to comply with UK gambling laws
  • Process financial transactions including deposits, withdrawals, and bonuses
  • Comply with legal and regulatory obligations such as AML, safer gambling, and taxation
  • Send you important service-related communications and account notifications
  • Manage promotions, loyalty programmes, and competitions with your consent
  • Personalise your experience and tailor offers and content to your preferences
  • Improve our services through data analysis and testing
  • Detect, prevent and investigate fraud, money laundering, and other criminal activities
  • Ensure security and prevent unauthorised access or misuse of our platform

4. Legal Basis for Processing

We process your personal data lawfully under one or more of the following bases:

  • Your explicit consent, where required (e.g., marketing communications)
  • Performance of a contract with you (e.g., to provide gambling services)
  • Compliance with legal and regulatory obligations
  • Our legitimate interests, such as fraud prevention, service improvement, and platform security, provided they do not override your rights

5. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes outlined above and to comply with legal requirements. Typically, data is kept for up to five years after account closure or last activity. Certain records, such as self-exclusion information or unresolved investigations, may be retained for longer periods as mandated by UK Gambling Commission guidelines.

6. Marketing Communications

With your prior consent, we may send you marketing messages via email, SMS, or in-app notifications about our services or those of selected partners. You can withdraw your consent or update your preferences anytime through your account settings or by using the unsubscribe link in our communications.

7. Cookies and Tracking Technologies

Our website uses cookies, pixels, and similar technologies to:

  • Ensure website functionality and security
  • Remember your preferences such as language and currency
  • Analyse site traffic and user behaviour to improve our services
  • Deliver personalised and targeted advertising

You can control cookie settings through your browser, but please note that disabling certain cookies may affect the functionality of our site.

8. Sharing and Transfers of Your Data

We may share your personal data with:

  • Service providers including payment processors, software vendors, and hosting companies
  • Regulatory bodies such as the UK Gambling Commission and law enforcement agencies
  • Credit reference and fraud prevention agencies
  • Affiliates within the Rizzio corporate group for internal administration
  • Other third parties you explicitly authorise

Where data is transferred outside the UK or European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner’s Office (ICO).

9. Security of Your Data

We implement robust technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These include encryption, firewalls, secure servers, access controls, and regular security audits.

10. Your Rights

Under UK data protection law, you have rights regarding your personal data, including the right to:

  • Be informed about how your data is used
  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your data where lawful
  • Restrict or object to certain processing activities
  • Receive your data in a portable format
  • Withdraw consent at any time without affecting prior lawful processing
  • Object to decisions based solely on automated processing that significantly affect you

To exercise your rights, please contact us at [email protected]. We may ask for proof of identity to protect your privacy.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised “Last Updated” date. Continued use of our services after updates indicates your acceptance of the changes.

12. Complaints and Further Information

If you have any concerns about how we handle your personal data, please contact us at [email protected]. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO), the independent authority overseeing data protection in the UK. Visit their website for more details: ico.org.uk.

For information on responsible gambling and support services, please visit the BeGambleAware website.

Last updated: 01 June 2025