Terms and Conditions

Last Updated: 28 June 2025

1. Introduction

1.1. These Terms and Conditions (“Terms”) govern your access to and use of the website playrizzio.uk (“Website”), operated by Rizzio (“we”, “us”, “our”).

1.2. By registering an account, logging in, or using any services or features on the Website, you confirm that you have read, understood, and accepted these Terms, our Privacy Policy, Responsible Gambling Policy, and any other applicable policies.

1.3. If you do not agree with any part of these Terms, you must not use the Website or its services.

2. Definitions

  • User/Player/You: Any individual who registers or uses the Website.
  • Account: A personal user profile created for accessing our gaming services.
  • Games: All casino games, live casino, and other gaming products offered on the Website.
  • Operator: Rizzio, the company responsible for operating the Website and providing services.
  • Bonus: Any promotional offer including free spins, bonus funds, or other incentives.

3. Eligibility

3.1. You must be at least 18 years old or meet the minimum legal gambling age in the United Kingdom, whichever is higher.

3.2. It is your responsibility to ensure that using the Website is legal in your jurisdiction.

3.3. Employees of Rizzio, its affiliates, subsidiaries, licensees, and their immediate family members are not permitted to register or participate in any gaming activities on the Website.

4. Account Registration and Security

4.1. Only one account per person, household, IP address, or device is permitted.

4.2. You must provide accurate, complete, and current information during registration, including your full name, date of birth, address, email, and payment details.

4.3. You are responsible for maintaining the confidentiality of your login credentials and for all activity on your Account.

4.4. We may request identification documents (e.g., passport, utility bill, proof of payment) to verify your identity at any time, in compliance with UK Gambling Commission requirements.

4.5. Accounts created with false, misleading, or incomplete information may be suspended or closed, and any winnings forfeited.

5. Deposits and Withdrawals

5.1. Deposits must be made using payment methods registered in your name.

5.2. Minimum and maximum deposit limits apply and are detailed in our Banking section.

5.3. We do not charge fees for deposits; however, your payment provider may apply fees.

5.4. Withdrawals will be processed to the same payment method used for deposits wherever possible, subject to verification.

5.5. Withdrawal limits, verification requirements, and processing times are detailed in our Banking section.

5.6. We reserve the right to delay or refuse withdrawals where fraud, money laundering, or suspicious activity is suspected, in compliance with the UK’s anti-money laundering regulations.

6. Responsible Gambling

6.1. Rizzio is committed to promoting responsible gambling. We provide tools such as deposit limits, loss limits, session time limits, and self-exclusion options.

6.2. If you believe you have a gambling problem, please use our responsible gambling tools or contact our support team for assistance.

6.3. We encourage you to visit the UK Gambling Commission’s website for further information and support: www.gamblingcommission.gov.uk.

6.4. Additionally, support organisations such as GamCare offer confidential help and advice: www.gamcare.org.uk.

7. Prohibited Conduct

7.1. You must not engage in any fraudulent, collusive, or illegal activities, including but not limited to:

  • Money laundering or financing terrorism;
  • Use of bots, automated software, or other methods to manipulate game outcomes;
  • Cheating, collusion, or abuse of bonuses;
  • Opening multiple accounts;
  • Using VPNs or proxies to circumvent geographic restrictions or self-exclusion;
  • Sharing your Account with others or allowing others to play on your behalf.

7.2. We reserve the right to suspend, restrict, or close accounts and withhold winnings if misconduct is suspected.

8. Bonuses and Promotions

8.1. All bonuses and promotions are subject to specific terms and wagering requirements, which you must read carefully before participation.

8.2. Bonus abuse, including opening multiple accounts or exploiting technical errors, is strictly prohibited.

8.3. We reserve the right to withhold or cancel bonuses and winnings if abuse or exploitation is detected.

8.4. Bonuses may have expiry dates and game restrictions as specified in the relevant promotion details.

9. Game Fairness and Integrity

9.1. All games on the Website are provided by certified software vendors and use Random Number Generators (RNGs) to ensure fairness.

9.2. We reserve the right to void bets and winnings resulting from technical faults, malfunctions, or breaches of these Terms.

10. Account Inactivity

10.1. Accounts with no login activity for six (6) consecutive months will be classified as inactive.

10.2. Inactive accounts may be subject to a monthly administration fee deducted from the balance, with prior notification.

10.3. Accounts with a zero balance may be closed after a period of inactivity.

10.4. Dormant accounts can be reactivated upon request by contacting Customer Support.

11. Liability

11.1. We are not liable for any losses or damages arising from your use of the Website, including technical failures, interruptions, or errors.

11.2. You gamble at your own risk. Our liability is limited to the amount of your last deposit.

11.3. We are not responsible for the content or security of third-party websites linked from our Website.

12. Data Protection

12.1. Your personal data is collected, stored, and processed in accordance with our Privacy Policy and applicable UK data protection laws, including the UK GDPR.

12.2. We implement industry-standard security measures to protect your information.

12.3. For more details, please review our Privacy Policy available on the Website.

13. Intellectual Property

13.1. All content, trademarks, logos, and materials on the Website are the property of Rizzio or its licensors.

13.2. You may not use, reproduce, or distribute any content from the Website without our prior written consent.

14. Complaints and Disputes

14.1. If you have a complaint, please contact our Customer Support team.

14.2. We aim to resolve all complaints promptly and fairly.

14.3. If you remain dissatisfied, you may refer your dispute to an independent Alternative Dispute Resolution (ADR) body authorised by the UK Gambling Commission.

14.4. All complaints must be submitted in writing.

15. Changes to Terms

15.1. We reserve the right to amend these Terms at any time.

15.2. Significant changes will be communicated to you via email or notifications on the Website.

15.3. Continued use of the Website after changes constitutes acceptance of the updated Terms.

15.4. It is your responsibility to review these Terms regularly.

16. Contact Information

For questions or assistance regarding these Terms, please contact us at:

By registering and playing at Rizzio, you confirm that you have read, understood, and agreed to these Terms and Conditions.