Responsible Gaming at Rizzio

Welcome to Rizzio, where your enjoyment and safety are our highest priorities. Gambling should always be a form of entertainment, never a source of distress or harm. We recognise that, while most players gamble responsibly, a small number may experience difficulties that affect their lives. Our commitment is to provide a secure, transparent environment with practical tools and support to help you maintain control over your gaming activity.

Our Commitment to Safe Play

Rizzio operates under the strict regulations of the United Kingdom Gambling Commission (UKGC), ensuring compliance with all legal requirements designed to protect players. We actively promote responsible gambling and provide resources to prevent problem gambling and underage play.

Tools to Help You Manage Your Gameplay

To empower you to play responsibly, we offer a comprehensive suite of player-controlled tools:

  • Deposit Limits: Set daily, weekly, or monthly caps on the amount you can deposit to your account. These limits help you control your spending and prevent overspending.
  • Wager and Loss Limits: Define maximum stakes and losses for your gaming sessions to keep your play within safe boundaries.
  • Session Time Limits: Decide in advance how long you wish to play. You will receive alerts when your session time ends, encouraging regular breaks.
  • Self-Exclusion: Temporarily suspend your account for periods ranging from 24 hours up to six months or longer, allowing you to take a break when needed.
  • Permanent Account Closure: If you choose to stop gambling entirely, you can request a permanent closure of your account at any time.

Recognising the Signs of Problem Gambling

It is important to be aware of behaviours that may indicate gambling is becoming harmful. You should consider seeking help if you:

  • Gamble to recover previous losses or “chase” your bets.
  • Borrow money or use funds intended for essentials to gamble.
  • Spend more time or money gambling than you originally planned.
  • Neglect work, family, or social commitments because of gambling.
  • Feel anxious, restless, or irritable when not gambling.
  • Lie to friends or family about your gambling habits.
  • Obsess over gambling activities or upcoming bets.

If you recognise any of these signs, it is advisable to take action promptly to prevent escalation.

Best Practices for Responsible Gambling

To help maintain a healthy relationship with gambling, we recommend the following guidelines:

  1. Set clear financial limits before you start playing and adhere strictly to them.
  2. View gambling as entertainment, not as a way to make money or solve financial problems.
  3. Never gamble with borrowed money or funds required for essential living expenses.
  4. Take regular breaks and avoid extended sessions without rest.
  5. Balance gambling with other hobbies and social activities to maintain a well-rounded lifestyle.
  6. Avoid gambling when feeling stressed, upset, or under the influence of alcohol or drugs.
  7. Use only disposable income that you can afford to lose without affecting your financial stability.

Self-Assessment and Support

If you are unsure whether your gambling behaviour is safe, we encourage you to complete our confidential self-assessment quiz available on the Rizzio website. For personalised advice or support, our Responsible Gambling Team is ready to assist you via [email protected] or through Live Chat.

Managing Account Access: Self-Exclusion and Closure

  • Temporary Self-Exclusion: You can suspend your account for a minimum of 24 hours up to six months. This break helps you regain control and reflect on your gambling habits.
  • Permanent Account Closure: Should you decide to stop gambling permanently, contact our Customer Support to close your account. Please ensure you withdraw any remaining funds before closure.
  • Reactivation: Accounts closed for reasons other than problem gambling may be eligible for reopening upon request. However, any reactivation is subject to a thorough review by our Responsible Gambling Team to ensure your safety.

Preventing Underage Gambling

Rizzio is dedicated to preventing access to gambling services by anyone under the age of 18, in line with UK law. We implement strict age verification checks during account registration and ongoing monitoring to detect and prevent underage play.

To protect young people at home, we recommend the use of parental control software such as Net Nanny, Qustodio, or similar tools to block gambling content on devices accessible to minors. Keep your login details and payment information secure, never share accounts, and always log out after use.

For more information on child online safety, please visit the Better Internet for Kids website.

Where to Find Help for Gambling Problems

If you or someone close to you is struggling with gambling addiction, confidential support is available from several trusted organisations:

We also encourage the use of BetBlocker, a free tool that helps restrict access to gambling websites across multiple devices.

Contact Us

If you have any questions or concerns regarding responsible gaming at Rizzio, please do not hesitate to get in touch. Our dedicated Responsible Gambling Team is available via [email protected] or through Live Chat on our website.

Remember: Gambling should be fun and controlled. Stay aware, play responsibly, and seek help whenever you need it. Your well-being is our priority.